Delivery

Orders are usually dispatched within 2 working days of payment. Our warehouse operates Monday to Friday, 9am–5pm, excluding national holidays.

Domestic shipments are generally in transit for 2–7 working days. International orders are generally in transit for 4–22 working days, depending on the courier selected and customs processing.

If your delivery has exceeded the estimated timeframe, contact our support team so we can investigate.

Once your order has been dispatched, you will receive an email containing a tracking link. Tracking may also be available through your customer account or the Shop app when using the same email address as your order.

We can update a delivery address before an order has been dispatched. Once dispatched, the parcel may continue to the address entered when the order was placed.

We can ship to P.O. boxes using postal services only; courier services are not available for these addresses.

Military addresses can be shipped using Royal Mail. Please contact us before ordering for a quote.

If an item is unavailable after your order is placed, we will cancel and refund the unavailable item and dispatch the remainder of the order.

Applicable sales tax is included or calculated as shown on the website and at checkout.

International shipments may be subject to import duties, customs charges and local taxes on arrival. These charges vary by destination and are the customer’s responsibility.

If a parcel is refused because duties or taxes are not paid, the goods may be returned at the customer’s expense. The refund will exclude the original shipping charge and may also be reduced by the return shipping and related carrier fees.

If a parcel arrives visibly damaged, please reject it where possible and contact customer service. If it was delivered while you were absent, contact us with photographs and details as soon as possible.

Refunds or replacements for damaged or lost parcels are processed after the courier completes its investigation. Some investigations, including certain DPD and FedEx services, can take up to 90 days.

Orders may be cancelled before dispatch. Once an order has been dispatched, it must be handled under our returns policy.

Change-of-mind returns

Return requests must be made within 28 days of receiving the item. Products must be unused, in resellable condition and returned in their original packaging. Return postage is arranged and paid by the customer.

Approved refunds are issued to the original payment method. We refund the value of the returned goods but not the original shipping charge.

Warranty claims

Valid warranty claims must be submitted within 90 days of receiving the item. Customers initially pay the return postage, which will be reimbursed when the claim is approved.

We aim to respond within 10 working days of receiving the returned item. An approved claim may result in a refund, store credit or a replacement, subject to availability.